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Our Refund Promise

Last updated: · We want you to be happy with Chatme.at

The Short Version

We offer a 7-day money-back guarantee for new subscribers. If Chatme.at isn't right for you, just let us know within a week of signing up for a full refund, no questions asked.

For existing subscribers, we'll work with you to resolve any issues before considering a refund.

Our Refund Policy in Plain English

At Chatme.at, we're committed to your satisfaction. We've designed our refund policy to be fair and transparent. Here's what you need to know:

1. Our 7-Day Money-Back Guarantee

New to Chatme.at? We offer a full refund within 7 days of your first purchase if you're not completely satisfied. Just reach out to our support team, and we'll process your refund promptly.

Important: This guarantee applies only to your first purchase and doesn't cover subscription renewals or additional purchases.

2. When Refunds Apply

We'll happily issue a refund in these situations:

  • Within 7 days of first purchase - No explanation needed, we trust your judgment
  • Technical issues we can't fix - If our service isn't working and we can't resolve the problem within 72 hours
  • Billing errors - If you notice any mistakes or unauthorized charges

3. When Refunds Don't Apply

We can't offer refunds in these cases:

  • After your first 7 days (for non-technical issues)
  • For partial months of service
  • For subscription renewals (unless there's a technical issue)
  • For purchases made during special promotions (unless required by law)

Need to Cancel?

You can cancel your subscription anytime, and you'll keep access until the end of your current billing period. No refunds for the remaining time, but you won't be charged again.

4. How to Request a Refund

Getting your refund is easy. Just email us at support@chatme.at with:

  • The email address on your account
  • Date of your purchase
  • A brief explanation of why you're requesting a refund
  • Any screenshots if you're reporting an issue (helpful but not required)

5. What Happens Next?

Once we receive your request, here's what to expect:

  • We'll acknowledge your request within 24 hours (usually much sooner)
  • We'll process eligible refunds within 3-5 business days
  • Your bank or payment provider may take 5-10 business days to show the refund in your account

Heads up: The time it takes for the refund to appear in your account depends on your bank or payment provider. We don't control this timeline, but we'll do everything we can on our end to make it quick!

6. Need Help First?

Before requesting a refund, consider reaching out to our support team. Many issues can be resolved quickly, and we'd love the chance to help you get the most out of Chatme.at.

We're Here to Help

Have questions about our refund policy? Need help with your account? Our support team is here for you.

Email: support@chatme.at
Response Time: Usually within a few hours during business hours
Support Hours: Monday - Friday, 9:00 AM - 5:00 PM (IST)

7. Policy Updates

We may update this policy from time to time. If we make significant changes, we'll notify you by email or through our service. Your continued use of Chatme.at after any changes means you accept the updated policy.

This refund policy is part of our Terms of Service. By using Chatme.at, you agree to this refund policy and our terms. If you don't agree with any part of this policy, please don't use our service.